", "identifier": { "@type": "PropertyValue", "name": "Kennedy Krieger Institute", "value": "15511" }, "datePosted" : "2018-11-21", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Kennedy Krieger Institute" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Odenton", "addressRegion" : "MD", "postalCode" : "21113", "addressCountry": "US" } } } }


JOB ID: 4150
the Care Center Associate is an entry-level position that is responsible for diversified administrative duties and front end clinical operations activities which may include; registration (check-in/out), scheduling, cashiering, and charge entry. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.
1. Greet families, patients, and visitors in a positive and professional manner.
2. Promptly answer and appropriately direct phone calls, emails, and fax messages; retrieve and direct voice messages in a timely way to the appropriate department and person. Receive and promptly deliver mail items to the appropriate person.
3. Perform various clerical functions to include the assembly of registration packets.
4. Support Care Center operational efficiency through timely and accurate data entry into various systems (i.e., AS400, IAM, etc.)
5. Make confirmation reminder calls for upcoming appointments.
6. With knowledge and understanding of the basic business requirements of the Department, serve as a liaison between the Department, the Care Center, the CMO and customers and may act as a back-up for other Care Center staff.
7. Access the scheduling system to assist with redirecting clients to the appropriate Kennedy Krieger Institute department, clinic, or provider, etc.
+ High School diploma or equivalent required.
+ Associates degree in human services related field or healthcare administration preferred.
Related experience coordinating and operating patient services in a medical office or hospital preferred.
Department _Center for Autism and Related Disorders_
ID _4150_
Pos. Category _Administrative and Office Support_
Job Location : Street _1130 Annapolis Road,Route 175 Suite 100_
\# of Hours _40_
Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

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